
Chris Dolejs
This may or may not be the fault of the app, but I do frequently have "poor connection" alerts when I'm talking with my doc. Otherwise, the app has made it much easier and more convenient for me to address what needs to be addressed with my care team. In terms of responsiveness and availability, the VA has always been (for 12 years now, anyway, for me) much better than any civilian care I've gotten, even with Cadillac health insurance. This app is one of many efforts they make.
US Department of Veterans Affairs (VA)
6 November 2026
Thank you for your review and kind words. We are sorry about the connection alerts, and we have shared this with the product team. If this continues, please contact the Office of Connected Care Help Desk at 866-651-3180 (available 24/7).

Michael Uhlenhake
I've enabled my camera and microphone every time, but I still get an error saying they need to be enabled to use the app, and then it doesn't open the meeting. a way to send a message to your appointment person if you're having connection issues would be nice so they can switch to a phone call if needed
US Department of Veterans Affairs (VA)
6 November 2026
We are sorry you had trouble joining your appointment, and we have shared your suggestion with the product team. Please contact the Office of Connected Care Help Desk at 866-651-3180 (available 24/7) for troubleshooting help.

Nate Ray
Sometimes good, sometimes bad. Seems updates have issues. if my permissions are granted and it's telling me you cannot use due to permissions not being enabled despite being granted.