901 reviews
Content rating
Everyone
100K+
Downloads
Content rating
Everyone
Learn more
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About this app

The new improved Heathrow Express app has some great features and benefits to help make planning and booking your trip quick and easy.

Personalized experience – Create an account and login to activate all the features of the app. Including presenting your travel day information with your tickets along with live train times on your home screen.

Live train times – In addition to the scheduled times and service information, you will now be able to see live train times on the day you travel, making your trip planning even easier.

Accessing tickets – Your tickets can easily be accessed and managed in one place on the app, allowing you to view upcoming tickets for travel and manage past tickets.

Manage your account – With all your details in one place, including payment options, personal details, and currency settings it’s easy to create and manage your experience how you want it.
The new improved Heathrow Express app
Updated on
23 Oct 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    Location, Personal info and Financial info
  • This app may collect these data types
    Personal info, Financial info and 4 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

882 reviews
David W
10 November 2026
Annoying. It doesn't recognise my booking reference so is pretty useless. no help in the help section either. no point if it can't find an existing booking.
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Adam Cheney
27 October 2026
App is terrible to navigate (unless you want to buy a single from LHR to Paddington for today). Among other issues, it keeps defaulting to LHR-Paddington, whatever you do, which keeps catching me out; then you have to wait 2 days for a refund (why?)...
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Lee Mac
22 September 2026
Should be £10 on tap on all day and all night £15 tops £25 is a rip off compared to other European country's where they earn more than the average Britt so no excuse, it actually works out cheaper for me and my wife if we book a Uber if we are both traveling by the time we add in tube . Also the option picking the direction is stupid is the same cost going or coming back, why not just buy trips one or two instead, I accidently booked the wrong direction going out coming in once a waste of money.
1 person found this review helpful
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What's new

Planning your trips just got smarter!
You can now seamlessly add your journeys to your favorite calendar app, helping you stay organized and never miss a step in your travels.

Stay on top of your tickets!
With new push notifications, you’ll receive timely reminders and updates about your tickets, so you’re always prepared and ready for your journey.

Improved performance and stability
We’ve resolved minor glitches and enhanced overall app stability for a smoother experience.
Content rating
Everyone
Learn more

App support

Phone number
+443456001515
About the developer
HEATHROW EXPRESS OPERATING COMPANY LIMITED
bruce.morrissey@heathrow.com
The Compass Centre Nelson Road, Heathrow Airport HOUNSLOW TW6 2GW United Kingdom
+44 7808 116109