Hello, Smart Switch provides app data transfer function, but support may vary, depending on the app's own policy. For a stable data transfer, we recommend using the in-app backup method for third party applications. Thank you.
Hello, We're sorry to hear that the app isn't working perfectly for you. Please share the details of your inquiry, such as the model name/OS of your device, etc. including screenshots of the message via email (sswitch.cs@samsung.com) for examination. Thank you.