Doug Lipp

Doug Lipp is a road warrior! As an internationally acclaimed expert on customer service, leadership and global business, Doug is in hotels, taxis and YES, middle seats in airplanes more than he is home. Represented by the most prestigious speaking bureaus in the industry, Doug has shared his expertise with thousands of people in audiences around the world. Doug is the former head of corporate training at the Walt Disney University. Fluent in Japanese, he was on the start-up team for Tokyo Disneyland. He has an MA in International Business Communication and over 30 years' experience working from the front lines to the boardrooms of corporations around the world. His clients include Procter & Gamble, Microsoft, Subway, Bose, Universal Studios, Hershey's, Wells Fargo, KFC, Frito Lay, Canon and Merrill Lynch. He is the author of five other books on leadership and service.